AGENDA

Days


Tracks

Tuesday, July 18, 2017
10:00-10:55am
Tuesday - 07/18/17
Contextual Processing Track ()
Turning Voice into Revenue
CP-03
CallRail
Tethr
Despite the growth of non-traditional communications, voice remains the most popular business communications medium. Typically, those interactions, however, do not create as much value as they should, but the growth of new speech analytics capabilities is changing that. How can your business leverage the latest technologies to extract intelligence from not only customer conversations in the contact center, but throughout your business, including live calls, webinars, virtual conferences, and conference calls, and create better businesses processes to create more efficient processes, better understand brand relevance, identify sales and marketing opportunities.
  Contextual Processing Track
2:00-2:55pm
Tuesday - 07/18/17
Contextual Processing Track ()
Voice Biometrics for Verification and Authentication
CP-04
Nuance
VoiceVault
User authentication is a critical element for securing user data and access to applications and services. But, in an app-centric world, it can become burdensome for users. Voice biometrics allow simple and intuitive access, particularly in a mobile environment while offering maximum security, for both business and consumer applications. Should you consider voice authentication for you applications? What do you need to know in order to integrate voice into your authentication system? What are the drawbacks?
  Contextual Processing Track
Wednesday, July 19, 2017
10:00-10:55am
Wednesday - 07/19/17
Contextual Processing Track ()
Cloud, Cognitive, and Big Data: Using AI to Drive Business Decisions
CP-06
SwarmSales, Inc
Machine learning and AI are becoming key building blocks for driving business decisions. The simple fact is there is far too much data created within any business to effectively sort and analyze. With AI and cognitive learning, businesses can turn mountains of data into actionable intelligence with can be integrated into their operational strategies to increase revenue-making opportunities.
  Contextual Processing Track
2:00-2:55pm
Wednesday - 07/19/17
Contextual Processing Track ()
Making APIs Mobile Friendly
CP-08
Given how much business is conducted via mobile devices today, it’s imperative that applications function efficiently, both on the back end and for the user. But, many mobile applications suffer from slower than average API calls, resulting in poor performance and a degraded experience. What obstacles stand in the way of speedy API calls? What can you do to ensure your APIs are performing efficiently? How can you ensure the APIs you use are delivering a quality experience for users?
  Contextual Processing Track
Thursday, July 20, 2017
9:00-9:55am
Thursday - 07/20/17
Contextual Processing Track ()
Analytics – The Big Picture
CP-07
Business use of speech analytics is on the rise, as are other metrics, with the goal of delivering a better experience. In order to fully leverage the data, they must be able to connect the pieces of the entire experience and integrate the intelligence into their overall business application suite, including communications, CRM, BI, marketing, and sales.
  Contextual Processing Track
10:00-10:55am
Thursday - 07/20/17
Contextual Processing Track ()
Integrating AI into Business Apps
CP-02
Connectivity, cloud computing, and processing power have combined to create a new landscape where machine learning and analytics are being used to drive business processes and decisions. But these powerful capabilities lose their meaning unless they’re tied into existing business processes and applications. What standards exist for APIs to enable this integration? What challenges exist? What are the best practices to ensure success the first time around?
  Contextual Processing Track

 

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