Contextual Processing Track ()
Turning Voice into Revenue
Despite the growth of non-traditional communications, voice remains the most popular business communications medium. Typically, those interactions, however, do not create as much value as they should, but the growth of new speech analytics capabilities is changing that. How can your business leverage the latest technologies to extract intelligence from not only customer conversations in the contact center, but throughout your business, including live calls, webinars, virtual conferences, and conference calls, and create better businesses processes to create more efficient processes, better understand brand relevance, identify sales and marketing opportunities.