AGENDA

Days


Tracks

Tuesday, July 18, 2017
7:30am
Tuesday - 07/18/17
()
Registration Opens
X-01
  
8:30am
Tuesday - 07/18/17
()
Continental Breakfast - Full conference pass required
X-02
  
9:00-9:55am
Tuesday - 07/18/17
Contextual Processing Track ()
Machine Learning at the Edge, Fog, & Cloud
CP-01
Auburn University
Where we place processing makes a big difference in performance and allow machines to optimize for specific tasks this session is about the lessons learned about Machine Learning being deployed on the Internet.
Intelligent Interfaces Track ()
Siri, Cortana, Alexa, and Google Walk into a Bar
INT-01
Nexmo
Google, Microsoft, Amazon, and Apple have all had success with their AI platforms. What makes them successful and what lessons can businesses learn as they look to develop their own AI strategies? Should businesses look to create their own branded virtual assistants?
Ubiquitous Connectivity Track ()
Telco Digital Transformation: NFV and the Smart Network
UC-01
While we are all connected, the reality is that carriers are migrating to being service providers. Connectivity is no longer just about the dumb network. NFV has brought the intelligent edge back into the network. What does this mean for service offerings in the future.
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
10:00-10:55am
Tuesday - 07/18/17
Contextual Processing Track ()
Integrating AI into Business Apps
CP-02
Connectivity, cloud computing, and processing power have combined to create a new landscape where machine learning and analytics are being used to drive business processes and decisions. But these powerful capabilities lose their meaning unless they’re tied into existing business processes and applications. What standards exist for APIs to enable this integration? What challenges exist? What are the best practices to ensure success the first time around?
Intelligent Interfaces Track ()
Flanking the Browser with WebRTC
INT-02
Temasys Communications
Despite not being supported by all browsers, WebRTC adoption continues to grow, largely due WebRTC-based platforms leveraging APIs and SDKs to bypass browser incompatibility. Where are those vendors headed? Why are they succeeding when pure-play WebRTC apps aren’t?
Ubiquitous Connectivity Track ()
NFV: Policy Control and Traffic Management
UC-02
Internet Traffic is bursty. A Crisis, A Rumor, An Outage and the social web becomes its own nemesis. How does NFV solve the problems and prioritizes the requests and traffic congestion.
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
11:00-11:55am
Tuesday - 07/18/17
Contextual Processing Track ()
Turning Voice into Revenue
CP-03
Despite the growth of non-traditional communications, voice remains the most popular business communications medium. Typically, those interactions, however, do not create as much value as they should, but the growth of new speech analytics capabilities is changing that. How can your business leverage the latest technologies to extract intelligence from not only customer conversations in the contact center, but throughout your business, including live calls, webinars, virtual conferences, and conference calls, and create better businesses processes to create more efficient processes, better understand brand relevance, identify sales and marketing opportunities.
Intelligent Interfaces Track ()
Messaging and Collaboration for Next Gen Businesses
INT-03
Due to several factors, including a mobile-first and app-centric society, along with a new generation of millennials entering the workforce, messaging is taking on a whole new meaning in the business context, far beyond simple SMS. How – and why – are next-generation messaging services helping build a new definition for business communications? What are the essentials that successful modern business leaders must embrace? Why are these tools becoming the most critical of all enterprise apps?
Ubiquitous Connectivity Track ()
Managing the Distributed Enterprise
UC-03
Amid today’s digital disruption, remote facilities hold an increasingly important place in the value chain. But it also means those remote facilities, regardless of size or location, must be managed and connected to networks, systems, and services. SD-WAN is making that possible with unprecedented ease and reliability, by optimizing connectivity without limiting control. Why is SD-WAN rapidly replacing legacy architectures? How are businesses evolving as a result? What benefits does SD-WAN offer your business as you experience digital transformation?
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
12:00pm
Tuesday - 07/18/17
()
Conference Luncheon - Full conference pass required
X-03
  
1:00-1:55pm
Tuesday - 07/18/17
Contextual Processing Track ()
Voice Biometrics for Verification and Authentication
CP-04
Nuance
VoiceVault
User authentication is a critical element for securing user data and access to applications and services. But, in an app-centric world, it can become burdensome for users. Voice biometrics allow simple and intuitive access, particularly in a mobile environment while offering maximum security, for both business and consumer applications. Should you consider voice authentication for you applications? What do you need to know in order to integrate voice into your authentication system? What are the drawbacks?
Intelligent Interfaces Track ()
Making Chatbots Your Most Valuable Assets
INT-04
Ringcentral
TribalScale
Chatbots and are becoming an increasingly popular part of the engagement process, thanks to major advances in machine learning. With chatbots, businesses can enhance self-service interactions and increase customer satisfaction through better and more efficient resolution. As always, it’s about proper implementation – what investments should you make and how should you integrate the technology into your existing systems?
Ubiquitous Connectivity Track ()
SDN: Business Models Moving Up The Stack
UC-04
Are Clouds and Carriers converging. What makes a service provider differentiated in World Wide Web of networks. How do business models change and converge.
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
2:00-2:55pm
Tuesday - 07/18/17
Contextual Processing Track ()
Can AI Reduce Cyber Threats?
CP-05
Cyber attacks on businesses is at an all-time high, and expected to continue to increase, making defense strategy a key part of any business strategy. How can AI be used to create a better cybersecurity landscape and secure business data and networks?
Intelligent Interfaces Track ()
The Future of Smart Communications
INT-05
WebRTC has been gaining more and more traction as the business case grows, even as the industry has had to navigate obstacles standing in its path. Does Microsoft’s adoption of WebRTC 1.0 APIs represent a shift in momentum? What does this mean for the real-time web and the browser-based communications industry at large? Where do the browser vendors go from here?
Ubiquitous Connectivity Track ()
SDN Case Study: Open Systems Enable the Five 9s
UC-05
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
3:00-3:55pm
Tuesday - 07/18/17
Contextual Processing Track ()
Cloud, Cognitive, and Big Data: Using AI to Drive Business Decisions
CP-06
SwarmSales, Inc
Machine learning and AI are becoming key building blocks for driving business decisions. The simple fact is there is far too much data created within any business to effectively sort and analyze. With AI and cognitive learning, businesses can turn mountains of data into actionable intelligence with can be integrated into their operational strategies to increase revenue-making opportunities.
Intelligent Interfaces Track ()
Getting Emotional About AI
INT-06
Flex
We are seeing AI infused to the technology we use on a daily basis, powered by advanced computing power, facial recognition, analytics, and an always-connected mentality. The next step is adding emotion to the equation – creating machines that can perceive sentiment and passion to create an even more enhanced experience and greater satisfaction. What is the potential for sentiment-driven AI?
Ubiquitous Connectivity Track ()
SD-WAN to the Rescue
UC-06
MetTel
TELoIP
Not long ago, enterprise networks were fairly straightforward, far from the complex architectures they boast today, driven by mobility, cloud computing, a corresponding dramatic increase in network traffic, along with a requisite investment in new hardware. Are SD-WANs the cure for network headaches? They certainly have many features to eliminate many pain points. What are the realities of SD-WAN and how will it evolve to meet future needs, or is it a short-lived fix?
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
4:00pm
Tuesday - 07/18/17
Keynote Presentation (Milano Ballroom)
Keynote Presentation by Juniper Networks
K-01
Juniper Networks
  Keynote Presentation
4:30pm
Tuesday - 07/18/17
Keynote Presentation (Milano Ballroom)
Keynote Presentation by Cisco
K-02
Cisco Systems
  Keynote Presentation
5:00pm
Tuesday - 07/18/17
()
Communications 20/20 Sponsor Tables Grand Opening Reception
X-04
  
Wednesday, July 19, 2017
8:30am
Wednesday - 07/19/17
()
Continental Breakfast - Full conference pass required
X-05
  
9:00-9:55am
Wednesday - 07/19/17
Contextual Processing Track ()
Analytics – The Big Picture
CP-07
Business use of speech analytics is on the rise, as are other metrics, with the goal of delivering a better experience. In order to fully leverage the data, they must be able to connect the pieces of the entire experience and integrate the intelligence into their overall business application suite, including communications, CRM, BI, marketing, and sales.
Intelligent Interfaces Track ()
Messaging Madness
INT-07
Your employees have access to several different IM apps – some standalone, others as part of your UC platform. Your customers want to reach you through Facebook or Twitter. You get constant messages from your LinkedIn contacts. Then factor in email and SMS. It’s no wonder you feel half your day is spent bouncing between different messaging and collaboration applications. You need a strategy that will allow you to consolidate without sacrificing your customers, colleagues, or other contacts. What are the best ways to communicate with different constituencies? What options are there for consolidation? How can you integrate them all into a single communications interface that allows you to actually increase your productivity and without driving your IT team mad?
Ubiquitous Connectivity Track ()
5G the Critical Path to Success
UC-07
SpiderCloud Wireless
The Realities of Mobile is that it currently does not have the facilities to support all the demand that exists. Therefore 5G is not about a new generation of solutions, but an array of solutions that augment the current capabilities of LTE. This panel shows us where the pain points are and what solutions 5G brings to support them.
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
10:00am
Wednesday - 07/19/17
Keynote Presentation (Milano Ballroom)
Keynote Presentation TBA
K-03
  Keynote Presentation
10:30am
Wednesday - 07/19/17
Keynote Presentation (Milano Ballroom)
Keynote Presentation TBA
K-04
  Keynote Presentation
11:00am-1:00pm
Wednesday - 07/19/17
()
Communications 20/20 Sponsor Tables Open
X-06
  
12:00pm
Wednesday - 07/19/17
()
Lunch Served - Full conference pass required
X-07
  
1:00-1:55pm
Wednesday - 07/19/17
Contextual Processing Track ()
Making APIs Mobile Friendly
CP-08
Given how much business is conducted via mobile devices today, it’s imperative that applications function efficiently, both on the back end and for the user. But, many mobile applications suffer from slower than average API calls, resulting in poor performance and a degraded experience. What obstacles stand in the way of speedy API calls? What can you do to ensure your APIs are performing efficiently? How can you ensure the APIs you use are delivering a quality experience for users?
Intelligent Interfaces Track ()
The Next Generation of Speech Analytics
INT-08
Business interest in leveraging technology to increase their ability to efficiently engage with customers has driven advances in the speech recognition and analytics market. In particular, with the continued growth of mobile interactions, the data available continues to grow, and analytics capabilities are evolving to match that growth. How are trends like mobility, perpetual connectivity, and cloud computing driving the analytics market? What demands are being placed in business leaders and how are analytics capabilities being developed to meet these demands?
Ubiquitous Connectivity Track ()
HetNets & LoRa, 5G: Supply and Demand
UC-08
The reality of mobile operations is that its rare that a carrier owns the towers their facilities are on nation wide. In addition, the different spectrum uses in 5G, LoRa, WhiteSpace, etc. Make for a great market opportunity for owners of towers, utilities and municipalities. Learn how Hetnets are expanding in support of 5G.
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
2:00-2:55pm
Wednesday - 07/19/17
Contextual Processing Track ()
Humanizing AI
CP-09
LiveWorld
The use of AI in interactions of all kinds is increasing – data, text, and voice – but the one complaint users continue to voice is the unnatural nature of the experience. The key is to create more humanlike and logical interactions, including not only better contextual data, but more natural conversation in text and voice. How important is it for users to not feel they’re interacting with a machine, and what impact can it have on your satisfaction rate? How is technology advancing to create smoother and more natural AI interactions?
Intelligent Interfaces Track ()
Security and Identity in Real-Time Web
INT-09
The emerging Real Time Web is a transformation in how communications is delivered. By moving communications and collaboration directly into applications on the web and mobile devices, a new and powerful transformation is being enabled. However, as we all know, the Web can be challenging and even dangerous. This session will focus on the security and identity challenges in the Real-time Web and how the technologist and the standards community are addressing those same challenges.
Ubiquitous Connectivity Track ()
OpenRANs and SDN
UC-09
Can hetnets expand their services to include SDN benefits into wireless core? Where would processing have to be placed? Does this make small cells the right path for wireless expansion? This is a discussion that looks at the business case for build it, buy it, or blend it.
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
3:00pm
Wednesday - 07/19/17
Keynote Presentation (Milano Ballroom)
Keynote Presentation TBA
K-05
  Keynote Presentation
3:30pm
Wednesday - 07/19/17
Keynote Presentation (Milano Ballroom)
Keynote Presentation by Business Insider: For Whom the Voice Assistant Speaks
K-06
Business Insider
Voice is on its way to displacing text as the most common type of digital input, but only if consumers jump on board. While the significant advances in Natural Language Processing and Machine Learning have spurred more evolution in the development of voice assistants in the past five years than they did in the prior fifty, consumer adoption will ultimately be the golden standard by which the success of these systems are judged. In this keynote, BI Intelligence identifies the current level of capability in the voice assistant market and presents new data on how consumers are warming, or not, to this new spoken form of computer input, and identify shortcomings in today’s iterations of voice assistants along with what needs to be done to solve lingering technical issues in order to spur further adoption. Ultimately, this session seeks to answer the question of if or when voice assistants will truly disrupt the manner in which consumers interact with their digital lives and the businesses and brands they rely on.
  Keynote Presentation
4:00pm
Wednesday - 07/19/17
()
Special Networking Event - Sponsor Tables Open
X-08
  
Thursday, July 20, 2017
8:30am
Thursday - 07/20/17
()
Continental Breakfast - Full conference pass required
X-09
  
9:00-9:55am
Thursday - 07/20/17
Contextual Processing Track ()
Personalized Content Blending in the Pinterest Homefeed
CP-10
The Pinterest Homefeed is a personalized feed of content (or “Pins”) drawn from many sources, including followed users, followed topics, and recommendations, among other sources. Each types of content is ranked by its own specialized machine learning model, and then blended with a ratio-based round robin to create the final Homefeed.
Intelligent Interfaces Track ()
Is Your Virtual Assistant Doing Its Job?
INT-10
With the increased use of virtual assistants, and an increasing opportunity for businesses to create their own, using the successes of Siri, Cortana, Alexa, and Google as models, they will require analytics capabilities to understand the effectiveness of the virtual interactions. How users are engaging? What adaptations are required? How can they more effectively turn virtual interactions into revenue.
Ubiquitous Connectivity Track ()
Case Study: The UnCarrier Future of T-Mobile
UC-10
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
10:00-10:55am
Thursday - 07/20/17
Contextual Processing Track ()
Review Analysis: An Approach to Leveraging User-Generated Content in the Context of Retail
CP-11
What are customers really thinking? What are they looking for specifically when shopping for a product? And if they are satisfied with their purchase, what is the main reason. Review analysis and opinion mining offer solutions to automate the analysis of customer feedback through large-scale machine learning, natural language processing and sentiment analysis, and allow retailers to better understand their customers… as well as their data.
Intelligent Interfaces Track ()
Expanding Analytics: The New World of Voice
INT-11
Speech analytics use is evolving from a simple agent performance tool. Today, businesses in nearly every vertical market are finding new uses for analytics. In addition to tracing and analyzing call flows and how they correlate with revenue, analytics are being used to ensure compliance with regulatory requirements and internal mandates, and to gain a deeper understanding of overall business flows and processes. What are some of the new ways voice analytics is being used to drive business? How are innovative companies extending voice analytics to improve business performance and increase ROI?
Ubiquitous Connectivity Track ()
NFV Success Stories: TCO vs. TCS
UC-11
The value of NFV is the extraction of a lot of processing at the edges of the Enterprise back into the cloud. How much is saved? This case study shows the benefits.
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
11:00-11:30am
Thursday - 07/20/17
Contextual Processing Track ()
Before the Model: How Machine Learning Products Start, with Examples from Airbnb
CP-12
Often the most important part of building a machine learning product is the formulation of the problem; the most elegant model is rendered useless without the right application and model architecture. Airbnb is an online marketplace for accommodations which has found many interesting applications for machine learning products by taking a data driven approach to investment in Machine learning products. Come hear about how the Airbnb team generates and vets ideas for machine learning products and tailors the product to business problems, with some examples of success and lessons learned along the way.
Intelligent Interfaces Track ()
Innovative Solutions with WebRTC
INT-12
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications allowing for advanced multi-user use cases. This panel will discuss the architectural requirements for these evolving use cases, as well as examples of APIs and integrations for new WebRTC use cases, such as team collaboration, virtual classrooms, broadcasting, archiving, security and more.
Ubiquitous Connectivity Track ()
Bluetooth and Beyond
UC-12
Plantronics
Without Bluetooth and Bluetooth Low Energy in play, the idea of a future where people can experience seamless IoT engagement falls apart. But the truth of the matter is, along with Bluetooth, connectivity technologies such as NFC and WiFi will also be essential. After all, while it’s true that Bluetooth is superior for certain use cases, an honest conversation about the future of connectivity to support the emerging IoT, and increasingly sophisticated device interaction in the very near future, wouldn’t be possible without acknowledging the importance of all relevant connectivity technologies. In this session, Arun Rajasekaran, Director, DSP Engineering at Plantronics, will explore current Bluetooth trends, challenges, and opportunities associated with voice, mobility, security, new standards activities, and more. Additionally, Arun will share his thoughts and solicit audience discussion about the possibilities, opportunities, and challenges associated with developing a ‘master radio’ technology. What types of problems could be solved and what new business models could be triggered if the best aspects of each of today’s open connectivity technologies, including Bluetooth and BLE, were brought together to enable an all new connectivity ecosystem?
  Contextual Processing Track
  Intelligent Interfaces Track
  Ubiquitous Connectivity Track
11:30am-1:00pm
Thursday - 07/20/17
()
Thursday Brunch - Sponsor Tables Open
X-10
  

 

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