Contextual Processing Track ()
Turning Voice into Revenue
Despite the growth of non-traditional communications, voice remains the most popular business communications medium. Typically, those interactions, however, do not create as much value as they should, but the growth of new speech analytics capabilities is changing that. How can your business leverage the latest technologies to extract intelligence from not only customer conversations in the contact center, but throughout your business, including live calls, webinars, virtual conferences, and conference calls, and create better businesses processes to create more efficient processes, better understand brand relevance, identify sales and marketing opportunities.
Intelligible Interfaces Track ()
Messaging and Collaboration for Next Gen Businesses
Due to several factors, including a mobile-first and app-centric society, along with a new generation of millennials entering the workforce, messaging is taking on a whole new meaning in the business context, far beyond simple SMS. How – and why – are next-generation messaging services helping build a new definition for business communications? What are the essentials that successful modern business leaders must embrace? Why are these tools becoming the most critical of all enterprise apps?
Ubiquitous Connectivity Track ()
Managing the Distributed Enterprise
Amid today’s digital disruption, remote facilities hold an increasingly important place in the value chain. But it also means those remote facilities, regardless of size or location, must be managed and connected to networks, systems, and services. SD-WAN is making that possible with unprecedented ease and reliability, by optimizing connectivity without limiting control. Why is SD-WAN rapidly replacing legacy architectures? How are businesses evolving as a result? What benefits does SD-WAN offer your business as you experience digital transformation?